duo Digital Terms of Service

Last Updated: February 28th, 2025

1. Acceptance of Terms

By accessing or using Duo Digital’s services, you (“User”) agree to be bound by these Terms of Service (“Agreement”). If you do not agree to these terms, you must discontinue use of our services.

2. Services Provided

Duo Digital provides digital marketing and lead generation services through three service packages:

Grow Package – $499/month

Google Business Profile Optimization to improve local search ranking and visibility.
Citation and Directory Listing Cleanup to ensure accurate business information across online directories.
Email Marketing Campaigns for lead nurturing and re-engagement, including:
- Prompting hesitant leads to take the next step by following up with prospects who have shown interest but haven’t booked a call.
- Maintaining visibility and trust with prospects who need more time to decide by providing consistent, value-driven touchpoints.
- Reviving lost opportunities by re-engaging past prospects who received a quote but didn’t move forward, turning cold leads into active opportunities.
SMS Follow-Up Sequences for high-intent leads to increase conversion rates.
Google Review Automation to manage and automate review requests, enhancing credibility and online presence.
Local Service Ads (Google Guaranteed) Management to generate leads on a pay-per-customer basis.
Monthly Performance Reporting summarizing key performance indicators (KPIs) and optimization insights.

Scale Package – $1,899/month

Strategic Consulting pertaining to User’s marketing efforts and acquisition systems.
Google Ads Management to attract and convert qualified prospects.
Ad and Landing Page Copywriting to effectively communicate User’s offer and motivate prospective customers to click and convert.
Landing Page Design & Development optimized for all Google Ads campaigns.
Ad Creative Design to enhance Google Ads campaign effectiveness.
Tracking & Attribution Setup (Google Analytics, Google Tag Manager) to monitor campaign performance.
Systematic Campaign Testing & Analysis for conversion rate optimization and decreased acquisition costs.
Week-over-Week Performance Reporting to track key KPIs and optimizations.
Monthly Strategy & Performance Meetings to discuss campaign results and initiatives.

Grow + Scale Package – $2,249/month

The Grow + Scale package combines all services from both the Grow and Scale packages into a comprehensive marketing solution.

Duo Digital reserves the right to modify, update, or enhance services at its discretion. Any significant changes will be communicated to the User.

3. Subscription and Billing

Recurring Payments: User agrees to pay Duo Digital a monthly fee based on the selected package:
- Grow Package: $499/month
- Scale Package: $1,899/month
- Grow + Scale Package: $2,249/month
Billing Cycle: Payments will be processed on a recurring monthly basis from the date of the initial subscription.
Refund Policy: All payments are final, and no refunds will be issued. Once a payment has been processed, it is non-refundable, including in cases of early termination, partial use of services, or dissatisfaction with results.
Payment Responsibility: User is responsible for ensuring that all payment information remains accurate and up to date.

4. Term and Termination

Month-to-Month Agreement: This Agreement remains in effect on a month-to-month basis unless terminated by either party.
Cancellation by User: To cancel, User must send a written request via email to hello@goduo.com at least 15 days before the next billing cycle. No refunds will be issued for amounts already charged.
Termination by Duo Digital: Duo Digital may terminate this Agreement at any time with 15 days’ notice via email. No future charges will apply after termination.
Final Payment Obligation: Upon termination, User agrees to promptly pay any outstanding balances for services rendered up to the termination date.

5. Intellectual Property and Usage Rights

Any work created by Duo Digital for the User is licensed for perpetual, non-exclusive use by the User.
Duo Digital retains the right to use the work for promotional purposes, including portfolio showcases, case studies, and marketing materials.

6. Limitation of Liability

Duo Digital makes no guarantees regarding specific outcomes, performance improvements, or uninterrupted service.
Duo Digital’s liability shall not exceed the total fees paid by User during the term of this Agreement.
User agrees to indemnify and hold Duo Digital harmless against claims, damages, or losses arising from the use of our services.

7. Governing Law and Dispute Resolution

This Agreement is governed by the laws of California. Any disputes arising from this Agreement shall be resolved in a court of competent jurisdiction in the state of California.

8. Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full effect.

9. Additional Expenses

Out-of-pocket expenses incurred by Duo Digital on behalf of the User will be billed separately at cost.
Duo Digital will obtain User's approval before incurring additional expenses.
Copies of receipts for out-of-pocket expenses will be provided to User upon request, if such request is made within 90 days of the invoice date.

10. Modifications and Addendums

Any changes to this Agreement must be made in writing and agreed upon by both parties, either:

As an amendment to this Agreement, or
As a formal addendum.

By continuing to use Duo Digital’s services, you acknowledge and agree to these Terms of Service.

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